Cadence AAC Speech Pathology Corporation

Notice of Privacy Practices

Effective date: August 9, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice applies to Cadence AAC Speech Pathology Corporation, referred to below as “Cadence AAC,” “we,” or “our.”

Your Information, Your Rights, and Our Responsibilities

Cadence AAC creates and maintains health information about the people who receive our services. This information may include demographic information, health history, diagnoses, communication needs, assessment results, treatment records, information about augmentative and alternative communication systems, billing information, and communications related to services.

This Notice explains how we may use and disclose your protected health information, your rights regarding that information, and our responsibilities for protecting it.

Your Rights

Obtain a copy of your records

You may ask to inspect or obtain an electronic or paper copy of your health information. We will provide access within the time required by applicable law. We may charge a reasonable, cost-based fee when permitted by law.

Some records may be withheld or limited when permitted or required by law. If access is denied, we will explain the reason and any available review rights.

Ask us to correct your records

You may ask us to amend health information that you believe is incorrect or incomplete. We may deny the request in some circumstances, but we will explain the reason in writing. If we deny the request, you may submit a written statement of disagreement for inclusion in your record.

Request confidential communications

You may ask us to contact you in a particular way or at a particular address. For example, you may ask us to use a specific telephone number or email address. We will accommodate reasonable requests.

Ask us to limit what we use or disclose

You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations. We are generally not required to agree to the request. If we agree, we will comply unless the information is needed for emergency treatment or another disclosure is required by law.

If you pay for a service in full and out of pocket, you may ask us not to disclose information about that service to your health plan for payment or healthcare operations. We will honor that request unless disclosure is required by law.

Receive an accounting of disclosures

You may request a list of certain disclosures of your health information made during the six years before your request. The list will not include disclosures for treatment, payment, healthcare operations, disclosures you authorized, and certain other disclosures excluded by law.

We will provide one accounting during any 12-month period without charge. We may charge a reasonable, cost-based fee for additional requests during the same period.

Receive a copy of this Notice

You may request a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically.

Choose someone to act for you

A legally authorized personal representative may exercise your privacy rights and make choices about your health information. This may include a parent of a minor, legal guardian, conservator, or healthcare agent. We may request documentation establishing that persons authority.

Rights regarding a minors information may vary depending on who consented to the service and as otherwise provided by California and federal law.

File a complaint

You may file a complaint if you believe your privacy rights have been violated. Cadence AAC will not retaliate against you for filing a complaint.

To file a complaint with Cadence AAC, contact:

Privacy Officer: Haley Dayel, MS, CCC-SLP
Cadence AAC Speech Pathology Corporation
408-365-4490
connect@cadenceaac.com
cadenceaac.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Office for Civil Rights
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg. 
Washington, D.C. 20201
hhs.gov/hipaa/filing-a-complaint

Your Choices

In certain situations, you may tell us how you want your health information used or disclosed.

You may ask us to:

  • Share relevant information with family members, caregivers, communication partners, or other people involved in your care or payment for your care.

  • Share information during a disaster-relief situation.

  • Communicate with another healthcare professional, school professional, regional center, funding source, equipment vendor, or other person involved in your services.

When written authorization is required, we will obtain it before making the disclosure. You may revoke an authorization in writing at any time, except to the extent that we have already acted in reliance on it.

If you cannot communicate your preferences, we may disclose limited information when permitted by law and when we reasonably believe the disclosure is in your best interest. We may also disclose information when necessary to prevent or reduce a serious and imminent threat to health or safety.

We will not use or disclose your information for marketing, sell your information, or disclose psychotherapy notes without written authorization when authorization is required by law. Cadence AAC does not use protected health information for fundraising.

How We May Use and Disclose Your Information

Treatment

We may use your health information to provide, coordinate, and manage your care.

For example, we may review health history, prior reports, communication-system information, or records from other professionals when preparing for an assessment or consultation. We may share relevant information with another treating professional when permitted by law.

Payment

We may use or disclose health information to bill for services and obtain payment.

For example, we may provide information on an invoice, superbill, claim, or supporting document submitted to you, your health plan, or another responsible payer.

Healthcare operations

We may use and disclose information to operate the practice, maintain records, evaluate service quality, manage scheduling and billing, support professional review, comply with licensing requirements, and conduct other administrative activities.

For example, we may use information to review the quality of our documentation or determine whether our services are meeting clinical and operational standards.

Business associates

We may disclose information to companies that perform services for Cadence AAC, such as electronic health-record, telehealth, billing, payment-processing, secure communication, technology-support, legal, accounting, or records-storage services.

When required, these organizations must enter into agreements requiring them to safeguard protected health information.

Appointment and service communications

We may use your contact information to communicate about appointments, intake forms, billing, treatment, equipment, or other matters related to your services.

Electronic communication may carry privacy risks. We will use reasonable safeguards and honor reasonable requests for alternative methods of communication.

People involved in your care or payment

With your permission, or when otherwise permitted by law, we may share information relevant to the involvement of a family member, caregiver, communication partner, or other person assisting with care or payment.

Public health and safety

We may disclose health information when permitted or required for public-health and safety activities, including:

  • Reporting suspected child, elder, or dependent-adult abuse or neglect.

  • Preventing or controlling disease or injury.

  • Reporting problems with medical devices or other regulated products.

  • Preventing or reducing a serious and imminent threat to health or safety.

Health oversight and professional regulation

We may disclose information to government agencies, licensing boards, accreditation organizations, or other authorized oversight bodies for activities permitted by law, such as audits, investigations, inspections, and professional-licensing matters.

Workers compensation and other benefit programs

We may disclose information as authorized by and necessary to comply with workers compensation laws or similar programs that provide benefits for work-related injuries or conditions.

Legal proceedings and law enforcement

We may disclose health information in response to a valid court or administrative order, subpoena, warrant, or other lawful process when the applicable legal requirements have been satisfied.

We may make other disclosures to law-enforcement officials only as permitted or required by federal and California law.

Disclosures required by law

We will disclose information when federal or California law requires us to do so. This may include disclosures to the U.S. Department of Health and Human Services to demonstrate compliance with federal privacy requirements.

Coroners, medical examiners, and funeral directors

We may disclose information to a coroner, medical examiner, or funeral director when permitted or required by law.

Research

Cadence AAC will not use identifiable health information for research unless the use has the authorization or other approval required by applicable law.

Information Receiving Additional Protection

Some categories of information may receive additional protection under federal or California law. These may include certain mental-health, developmental-disability, genetic, HIV-related, reproductive-health, and substance-use-disorder information.

When another law provides greater privacy protection than HIPAA, Cadence AAC will follow the more protective law.

Substance-use-disorder records

To the extent that Cadence AAC receives or maintains substance-use-disorder patient records protected by 42 C.F.R. Part 2, those records receive additional legal protection.

Part 2 records generally may not be used or disclosed in a civil, criminal, administrative, or legislative investigation or proceeding against the patient without the patients written consent or a qualifying court order and subpoena. Additional restrictions may apply to redisclosure and use of those records.

Our Responsibilities

Cadence AAC is required to:

  • Maintain the privacy and security of protected health information.

  • Provide this Notice describing our legal duties and privacy practices.

  • Follow the terms of the Notice currently in effect.

  • Notify affected individuals following a breach of unsecured protected health information when required by law.

  • Use or disclose only the information reasonably necessary for the intended purpose when the minimum-necessary rule applies.

We will not use or disclose your health information in a manner not described in this Notice unless you provide written authorization or the use or disclosure is otherwise permitted or required by law.

Changes to This Notice

We may change this Notice and our privacy practices. A revised Notice may apply to all health information maintained by Cadence AAC, including information created or received before the revision.

The current Notice will be available upon request and posted on the Cadence AAC website.

Questions

For questions about this Notice or the privacy of your information, contact:

Haley Dayel, MS, CCC-SLP
Cadence AAC Speech Pathology Corporation
408-365-4490
connect@cadenceaac.com
cadenceaac.com